Refund and Exchange Policy
Sporty Cat goes to great length to ensure that our products are manufactured and delivered in pristine quality.
At present we offer exchanges of items that are defective or damaged, like for like, subject to the following :-
In the case of products delivered directly by Sporty Cat via courier or any other form of delivery service.
1. That the customer accepts delivery of the product upon first arrival;
2. That the customer immediately freezes the products upon arrival;
3. That the customer inspects the products upon the arrival to ensure that the packaging is intact and not compromised or damaged in any way; and
4. That the delivery transit time does not exceed 24 hours from time of shipping out.
In the case of products bought from authorised retailers, agents and representatives.
1. That at the time of purchase the product has not reached its expiry date;
2. That the customer produces proof of purchase;
3. That the customer ensures the product is kept frozen at all times until it is served to cats;